Privacy Policy
This Privacy Policy explains how Promptwice collects, uses, and protects information related to your use of our website and AI creation tools.
We may collect your account email, login state, language preference, credit balance, order history, prompts, uploaded reference images, generation requests, generated results, device information, and service logs.
Payment information is generally processed by third-party payment providers. Promptwice does not store full card numbers.
We use information to provide image-to-prompt, text-to-image, prompt polishing, Library, account, billing, fraud prevention, customer support, and product improvement features.
To protect the service, we may use logs, request frequency, request content, and account status to detect fraud, abuse, automated attacks, or violations of our rules.
You are responsible for ensuring that uploaded images, prompts, and generated content do not infringe rights, violate law, or include sensitive personal information you are not authorized to process.
We may store and review relevant content to provide the service, troubleshoot issues, enforce safety rules, handle disputes, or comply with legal obligations.
We may share necessary information with cloud hosting, AI model, payment processing, analytics, support, and security service providers to operate Promptwice.
We do not sell your personal information. We disclose necessary information only when required by law, to protect Promptwice or users, in connection with a business transaction, as needed to deliver the service, or with your consent.
We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain security.
We use reasonable technical and organizational measures to protect information, but no internet service can be guaranteed to be completely secure.
You may contact support@promptwice.com to request access, correction, or deletion of account-related personal information. Some information may need to be retained for legal, financial, security, or dispute-resolution reasons.